Duration approx 60 minutes - If you're already a mentor, you'll find this course invaluable for learning what mentoring is and what it isn't. If you're being mentored, rather than acting as mentor, you'll find the course useful for looking at things 'from the other side of the fence'.
Duration approx 60 minutes - This Coaching Skills course shows how to assess a Learner's needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a Coach to encourage Learners to learn.
Duration approx 15 minutes - Course covers: Budget Management Processes; Controlling Costs; Monitoring Expenditure; Reviewing Your Budget; Taking Corrective Action.
Duration approx 15 minutes - Course covers: Getting a Perspective; Getting things done; Managing Information; Managing the phone and Setting priorities.
Duration approx 15 minutes - Course covers: What is a project; Agreeing the brief; Detailed planning implementation and tracking; Reviewing the project.
Duration approx 15 minutes - Course covers: Knowing your customers; Greeting, listening, assisting and doing something Extra!